CryptoVPN.com

FAQ

What is it for?

CryptoVPN.com provides an encrypted channel for the Internet access. This allows you to be sure that:

Your data will not be intercepted nor by hackers, nor by Internet service provider, nor by anyone else.

You get a secure connection while using public WiFi access points. You get access to the Internet without any censorship, including bypassing corporate restrictions to various sites, such as livejournal.com, odnoklassniki.ru, vkontakte.ru etc. Do you log the client's activity? No, we do not log the client's activity. This possibility was eliminated during the design phase of our service, but in no event this can't be treated as appeal to use our service for illegal purposes.

What happens in case of Terms Of Service violation?

CryptoVPN.com reserves the right to refuse in service without any explanation. In the case of existence of unused funds, they are converted from the current accounting rate and are payable to the user. Signing up constitutes acceptance and understanding of the Terms Of Service. In case of the Terms Of Service VIOLATION you will be DENIED in service WITHOUT REFUND.

Do you provide a test access or demo?

No. If you'd like to try, then you have to order a minimum subscription (day) and carry out all necessary tests. If for an any reason you can not connect to our servers and immediately report about this to our ticket-system and if our tech support is not able to help you then you get full refund including all commissions within 24h. If for an any reason beyond our control (change of your ISP, operating system re-installation, firewall installation etc.) VPN access does not work then refund is not possible. Please note that bonus commissions are not refundable! For several years we have earned a reputation as one of the best VPN services, as evidenced by hundreds of satisfied customers and nearly 100% network uptime.

Can I use different servers?

Yes, with an active subscription, you can use any server. You just have to change the server address or download different certificates(depends on VPN type: PPTP or OPENVPN).

What does Double VPN mean?

DoubleVPN is the type of OpenVPN when you connect to the server in one country, and get the IP address of another country. As a result, you get two encrypted channels: between your PC and the inbound server, and between inbound and outbound servers.

What is the price of your services?

Have a look at our Plans & Pricing page. We also provide up to 15% discounting.

What payment methods do you accept?

We accept major e-currencies: Webmoney (WMZ, WME, WMR), Perfect Money, Yandex.Money, SMS Coin, Bitcoin, Litecoin, Qiwi, EPESE etc. You may also use various cash-in terminals. For more details please check our partner's website Interkassa.com

If i bring you new customers, will I receive free VPN access?

Of course! You can not only get a free VPN, you can also earn with our service. We have a great referral program with very good terms.

Where can I find the settings?

OpenVPN | CryptoVPN GUI

Is it possible for more than one user to use my account?

No, it's prohibited.

What should I do if the server is not working?

Our network allows you 24x7 access thanks to the load balancing and excellent technology solutions. In case one server failure, you can always switch to another.

If servers stop working, what compensation do you offer?

Of course, in case of failure of all nodes in our network we will pay full compensation to our clients. Your convenience is our main priority.

What types of VPN do you provide?

We do provide DoubleVPN, OpenVPN, L2TP/IPSec VPN, PPTP VPN.

What is the procedure for payment of services?

Log in to "My Account" and click "Add funds". After entering the desired amount of replenishment, you will be redirected to the payment gateway (payment system) which you have chosen. In the case of a successful transaction you will be redirected back to CryptoVPN.com and the balance will be replenished.

What is the procedure of the service order?

The purchase process occurs instantly, upon receipt of payment through automatic payment interface. As soon as the service will be paid - subscription becomes active.

News

Website update

May 16 2018

Finally, we decided to update cryptovpn website.

We will be happy to receive your comments and suggestions on the new version through the ticket system.

If...

Global update

Nov 1 2017

An update is being made. Possible short-time interruptions in the service. We apologize in advance.

Configs update

Aug 22 2017

Canada, Luxembourg, Netherlands - updated. Please, download new config files. If you are using cryptovpn gui software you should receive auto-update notification...

CryptoVPN GUI Update issues

Jun 6 2016

Please, download and reinstall CryptoVPN GUI if you have any issues with autoupdate.

CryptoVPN GUI Update

Apr 21 2014

Please download and reinstall CryptoVPN GUI if you have any problems with automatic config files update.

All news

CryptoVPN: when privacy matters...
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